• Payment & currency

    Available payment methods depend on your delivery country. Taiwan customers: PayNow supports eligible cards and local payment options.
    All orders are charged in New Taiwan Dollars (TWD). Your bank or card issuer may apply currency-conversion or international-transaction fees.

    The final payment options available to you are shown at checkout.

  • Digital Payment

    Taiwan orders: PayNow is displayed first for eligible cards and local payment options. Orders outside Taiwan: PayPal is displayed first where available. Payment methods may vary by delivery destination, device and provider eligibility.

  • When you choose in-store pickup, you can collect your items and pay at convenient stores like 7-11, Family Mart, and Hi-life. ONLY apply to Taiwan Receiver.

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FAQ

Why was my payment declined?

If you've received a message at our checkout saying your credit card information is unable to be verified, you may need to: Make sure you wait at least two business days before attempting to reorder again. Make sure your order is not outside of our bulk purchasing and freight forwarding policies. Reach out to your credit card provider to investigate a potential issue with your card. You have exceeded the quantity limit on a special collection.

What is a foreign transaction fee?

Some banks or credit card companies charge a Foreign Transaction Fee, also known as an International Service Assessment Fee, for purchases from merchants located outside of the USA. As PETT2GO is a Taiwanese company, some banks apply this fee to charges by PETT2GO. Other banks use independent third party credit card processing companies that charge this fee. Your financial institution could also be applying a similar cross-border assessment fee.