Shipping policy

PETT2GO Shipping & Delivery Policy

Shipping destinations

We currently ship to Taiwan, Mainland China, Hong Kong SAR, Macao SAR, Japan, South Korea, Singapore, Malaysia, Australia, New Zealand, the United States, Canada, the United Kingdom, France, Germany, the Netherlands, Denmark, Finland, Sweden, Switzerland, and Norway.

Shipping availability, delivery options, and rates are confirmed after you enter your complete delivery address during checkout. If your country or region is not currently listed, please contact us at service@pett2go.com and we will confirm whether delivery can be arranged.

Delivery options and timing

Available Standard, Express, and free-shipping options vary by destination and order value. The services, prices, and estimated delivery times available for your order will be displayed during checkout. Delivery estimates are stated in business days and do not include order processing, customs clearance, local holidays, or delays outside the carrier’s control.

Fulfillment locations and carriers

Orders may ship from our fulfillment locations in Taiwan, the United States, or France, depending on the destination, inventory availability, and carrier coverage. We work with Chunghwa Post, SF Express, UPS, USPS, Amazon Logistics, and other trusted delivery partners. Carrier requests cannot be guaranteed. Your shipping confirmation will include the assigned carrier and tracking details.

Tracking

Once your order has shipped, we will send a shipping confirmation with the available carrier and tracking information.

Duties and import taxes

International orders may be subject to customs duties, import taxes, and local handling charges. Unless checkout explicitly states otherwise, these charges are not included in the product price or shipping fee and are the recipient’s responsibility.

Contact

For shipping questions, email service@pett2go.com.